FAQ
Products
How can I choose the best product size for my pet?
In every product page, we have placed a SIZE CHART button for you to make sure you measure your pet correctly.
Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How long will shipping take?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Does Silver Paw ship worldwide?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What are the shipping prices within the continental U.S. and Hawaii/Alaska?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Does Silver Paw ship to P.O. Boxes or military addresses?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Orders
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the return policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How do I return a product?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can I change my shipping address on an existing order?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Do I have to pay to return an item?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Do I have to send back the old products?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
My dog chewed through a toy, what should I do?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
I purchased an item in-store during vacation, but I need to do an exchange. How can I do this?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Accounts
How can I choose the best product size for my pet?
In every product page, we have placed a SIZE CHART button for you to make sure you measure your pet correctly.
Do I need an account to order?
In every product page, we have placed a SIZE CHART button for you to make sure you measure your pet correctly.
I can’t seem to log in to my account. What should I do?
In every product page, we have placed a SIZE CHART button for you to make sure you measure your pet correctly.
Wholesale
I own a store and would like to carry Silver Paw, what should I do?
In every product page, we have placed a SIZE CHART button for you to make sure you measure your pet correctly.
Do I need an account to order?
In every product page, we have placed a SIZE CHART button for you to make sure you measure your pet correctly.
I can’t seem to log in to my account. What should I do?
In every product page, we have placed a SIZE CHART button for you to make sure you measure your pet correctly.
Get in touch
Have questions about your order, or a general enquiry?
